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Production times vary with the type of product and production workload, but below are the standard turnaround times that we follow.
Bulk-packaged discs, generally known as spindled discs, and re-orders of previously produced projects may not require as many days, however, your sales representative can provide a more accurate delivery date at the time of your order.
* Business days do not include weekends and holidays.
Because production times will vary throughout the year due to seasonal variation as well as our production schedule at the time you place your order, we strongly recommend that you plan your order to allow sufficient time for us to complete it by your required date. Your sales representative will be happy to discuss your specific needs and deadlines and advise you on the most effective and time-efficient way of producing your project.
Rush orders can be accommodated, but will depend on current production levels and may be subject to a rush fee. Due to the nature of manufacturing, we can’t guarantee a completion date on a rush order, but we’ll always try to hit your deadline.
Image Corp provides both duplicated (“burned”) discs and replicated (molded) discs, depending upon factors that include order quantity, requested delivery date, and labeling requirements.
What's the difference?
Media replication is a manufacturing process that uses plastic and metal raw materials in equipment that “presses” discs from a stamper; also called molding. Retail packaged discs are manufactured using the Replication process. Usually, replication is done in larger quantities (1,000 and up is often most cost-effective for larger orders) and the on-disc printing is done with an offset or silk-screen for the highest quality.
Media duplication uses a laser etching process to “burn” the data on pre-manufactured recordable media. This process is very similar to duplicating a single disc on your own computer, however, Image Corp uses high speed, multi-drive duplication equipment to produce a large quantity of copies very quickly. Typically, duplication is done in smaller quantities to keep the per-unit cost lower while offering several different labeling options.
To ensure accuracy it is best to have details of your project in writing directly from you. Your order will go through several departments during the manufacturing process and each one will need accurate information for each step in the process. We will convert your instructions into a production order in our plant, and any missing details may impact the timing or accuracy of your order. If we have any questions your sales representative will contact you before we begin.
Your order will go into production when we have your master, artwork, and paperwork, and your approvals of the check disc and/or art proofs. (see What components are necessary to submit an order?) Standard turn-times begin at this point.
Orders and components received after 3pm or on the weekend will be processed the following business day.
Changes can be made until your order goes into actual production. You may change order specs (qty, requested delivery date, etc.), master(s) or artwork during this period. Once approvals have been submitted from you, any changes to master(s) or artwork will incur an additional cost to reproof or substitute a master. If production has begun and you need to make a change, you will incur a charge for all actual production completed.
As with placing an order, any and all changes must be submitted in writing.
Orders can be canceled at any point in the process, but you will be charged for any work that has already been done at the time of cancellation. Requests for cancellation must be submitted in writing.
For new customers, Image Corp requires payment of 50% of the total order cost at the time the order is submitted, with the balance due prior to shipment (we will include the shipping cost amount in the final balance). Organizations may submit a request for a line of credit. Please speak with your sales representative concerning this. Image Corp can accept payment by check or credit/purchasing card (Visa, Mastercard, AMEX).
Depending upon the quantity and packaging we will ship via parcel carrier, LTL, or truckload. We have daily pick ups with UPS and FedEx for both ground and express services. In addition we are able to offer competitive rates for LTL and T/L shipments. We can also ship using your organization’s parcel carrier account number or ship freight collect for LTL and T/L. Transit times will depend upon the carrier and method selected. Your sales representative can provide an estimated transit time for most shipment methodologies. (Please note that these are only estimates and actual transit times may vary depending upon a variety of circumstances and conditions.)
Masters can be returned upon request. Please include this request on your P.O. or production statement at the time of order.
If you do not request return, we will retain the master and art in our library in the event you need to re-order. We retain masters and art for a period of five (5) years from the last active order for that item. If there is no further activity the master and art will be destroyed via industry-standard method for data confidentiality.
If you have a question that is not answered above, or simply need more information, please contact or us at 770-205-8236 or 800-339-7616. One of our representative will be delighted to speak with you about your project.